Privacy Policy
This Privacy Policy explains how SoftBloom SMP and the SoftBloom Online Store may collect, use, and protect information provided by users when visiting the store or making a purchase.
By using the SoftBloom Online Store, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We May Collect
Depending on how you use the SoftBloom Online Store, the following information may be collected or provided:
- Minecraft Username: Used to identify the Minecraft account that should receive a purchased rank, cosmetic, key, or other in-game product.
- Discord Information: If provided or connected through a store feature, it may be used to identify your account or provide store-related services.
- Contact Information: Information such as an email address may be collected when required for order confirmation, customer support, or store communications.
- Order Information: Information relating to your purchases, including products purchased, transaction status, and order details.
- Technical Information: Certain technical information, such as IP address, browser type, device information, or access logs, may be processed by the store platform or related services for security, fraud prevention, and normal website operation.
2. How We Use Information
Information may be used for purposes including:
- Processing and delivering purchases to the correct Minecraft account.
- Providing customer support and resolving order or delivery issues.
- Preventing fraud, abuse, unauthorized transactions, and chargebacks.
- Maintaining the security and functionality of the SoftBloom Online Store.
- Keeping appropriate records of purchases and transactions.
- Communicating with customers regarding their orders or store-related matters.
3. Payment Information
SoftBloom does not intentionally collect or store full payment card numbers, banking credentials, or other sensitive payment credentials through the SoftBloom Online Store.
Payments may be processed by third-party payment providers, such as PayPal or other payment services supported by the store platform. These providers process payment information under their own privacy policies and terms.
SoftBloom may receive limited transaction information necessary to identify and verify a purchase, such as payment status, transaction details, or related order information.
4. Third-Party Services
The SoftBloom Online Store may rely on third-party services to operate the store, process payments, provide hosting, deliver purchases, or provide other functionality.
These services may independently collect and process information according to their own privacy policies. SoftBloom does not control the privacy practices of third-party providers.
Examples may include:
- CraftingStore — Store hosting, order processing, and purchase-related services.
- PayPal — Payment processing and payment-related services.
- Discord — Community communication and, where applicable, account-related integrations.
5. Cookies and Similar Technologies
The SoftBloom Online Store and its third-party service providers may use cookies or similar technologies to maintain sessions, remember preferences, improve functionality, analyze usage, and help protect the store against fraudulent or abusive activity.
Some cookies may be necessary for the store to function properly.
6. Data Security
Reasonable measures are taken to protect information associated with the SoftBloom Online Store. However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.
You should avoid providing unnecessary sensitive information through the store, Discord, or other SoftBloom communication channels.
7. Data Retention
Information may be retained for as long as reasonably necessary for legitimate purposes, including completing transactions, providing customer support, maintaining purchase records, preventing fraud and abuse, resolving disputes, and complying with applicable obligations.
Retention periods may also be determined by third-party services used by the store.
8. Children's Privacy
The SoftBloom Online Store is not intended to knowingly collect unnecessary personal information from children. Purchases should be made only where the user is legally permitted to make the purchase and with any required involvement or consent from a parent or legal guardian.
9. Your Choices and Requests
Depending on applicable law and the information involved, you may have rights concerning your personal information, including requesting access to, correction of, or deletion of certain information.
Some information may need to be retained when necessary for legitimate purposes such as transaction records, fraud prevention, dispute resolution, security, or legal obligations.
10. External Links
The SoftBloom Online Store may contain links to external websites or services, including Discord and third-party payment providers. SoftBloom is not responsible for the privacy practices, content, or security of external websites.
We recommend reviewing the privacy policies of any third-party service before providing personal information to them.
11. Changes to This Privacy Policy
SoftBloom reserves the right to update or modify this Privacy Policy when necessary. Changes may be made to reflect changes to the store, services, legal requirements, or data practices.
The updated version will be published on this page. Your continued use of the SoftBloom Online Store after changes are published constitutes acceptance of the updated policy to the extent permitted by applicable law.
12. Contact
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of information related to the SoftBloom Online Store, please contact the SoftBloom administration through the official SoftBloom Discord server.
13. Agreement
By using the SoftBloom Online Store, you acknowledge that you have read and understood this Privacy Policy.
Thank you for supporting SoftBloom SMP.